Shipping and Return Policy
Here at Riri's CBD Co, we strive to get your order to you and complete shipping and delivery as quickly and easily as possible. Orders placed before 1 PM EST Mon–Fri will leave our Spartanburg County, South Carolina warehouse the very same day.
Our policy lasts 30 days on most unopened products. If 30 days have passed from the delivery date, we unfortunately can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 3-7 business days.
Refund issues: (if applicable)
If you haven’t received a refund yet, first check with your bank. It may take some time for processing before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
No returns, refunds or exchanges on any products not able to be sold because of any causes beyond the control of either party, including but not limited to, acts of God, weather, war, civil unrest, strikes, lockouts, riots, insurrection, terrorist attacks, government regulatory actions, acts or decrees of governmental or military bodies, fire, casualty, flood, earthquake, or any other force majeure event.
Sale items: (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
Processing Time: Processing refers to order verification, tailoring, quality check, and packaging. All orders placed before 2 PM EST are sent to our warehouse, processed, and shipped within 24 hours after the order is placed.
US Shipping Time: This refers to the time it takes for items to be shipped from our warehouse in Spartanburg County, South Carolina, to the destination. Orders are shipped by the US Postal service. At this time we are not offering any FREE shipping options. You can expect your order within 3-6 business days if you are on the East Coast or in the Midwest or within 3–5 business days for the West Coast; with USPS Priority, you can expect it within 1–2 business days for the East Coast or 2–3 business days for the West Coast. Please note: these shipping times are estimates and cannot be guaranteed.
We will take returns of unopened product for exchange within 30 days of purchase.
To complete your return, Please ship to P.O. Box 1162, Duncan, SC 29334 for returns; email us at [email protected]. Depending on your location, the shipping times may vary.